Help & Contact

Delivery Service

Delivery is charged at our carrier’s cost with no markup and calculated at checkout from the size and number of pieces. Very large orders and some remote areas are quoted separately, and free collection from one of our fulfilment partners (North East, or London/Surrey by arrangement) is always available.

What delivery costs

Checkout works out the right delivery service for your order from the size of the largest piece, its weight and how many pieces there are. Prices include VAT.

Delivery charges
ServiceUsed forPrice inc VAT
Standard parcelPieces up to 1,000 × 1,000mm, up to 12kg in total£24.00
Heavy parcelPieces up to 1,000 × 1,000mm, up to 25kg in total£48.00
Courier, 2-person deliveryPieces up to 2,500 × 1,800mm, up to 75kg in total£78.00 + £24.00 per additional piece
Single A-framePieces up to 1,800 × 1,500mm, up to 1,000kg in total£210.00
Double A-framePieces up to 2,400 × 1,800mm, up to 1,000kg in total£300.00
Dedicated vanPieces up to 3,000 × 2,000mm, up to 1,000kg in total. Larger orders: our team quotesPrice on request
CollectionFrom one of our fulfilment partners: North East (Unit 1, Jukes Way, Team Valley, Gateshead NE11 0PZ, Mon–Fri 8am–4:30pm), or London/Surrey by arrangement – contact us for detailsFree

Checkout uses the cheapest service that fits your whole order. Orders that need a dedicated van, and deliveries to the Scottish Highlands and islands, the Isle of Wight, the Isles of Scilly, the Isle of Man, the Channel Islands, Northern Ireland and outside Great Britain, are quoted separately: checkout shows Request a delivery quote, and collection is still available.

Samples

Samples are sent by post as a separate small order, never with other goods, and the postage is included in the sample price. Order samples.

On the day

  • If you would like the goods left in a safe place, or not left unattended, tell us when you order or by email before delivery.
  • Whoever receives the goods should check the piece for damage before signing, and note any concerns on the paperwork.
  • If anything arrives damaged, please tell us within 48 hours of delivery (this does not affect your legal rights), with photographs of the piece and its packaging, and don’t fit it. Problem with your order.

Questions about delivering to your address? Email hello@mirrorandglass.co or chat with Aiva.

Still need help?

Speak to someone rather than guess. We’d rather sort it before it’s cut.